Shipping policy
Thank you for shopping with Pamper Me by Priscilla.
We aim to pack and dispatch your orders as quickly and carefully as possible.
Processing Time
Orders are typically processed within 1–2 business days.
Please note that processing times may be slightly longer during launches, promotions, holidays, or busy periods.
Domestic Shipping — Australia
We currently offer the following shipping options within Australia:
Standard Shipping — Australia
$6.95
Estimated delivery: 3–5 business days
Free Standard Shipping — Australia
Free
Estimated delivery: 3–5 business days
Available for orders $45.00 and over
Express Shipping — Australia
$10.95
Estimated delivery: 1–2 business days
International Shipping
We currently offer international shipping to selected countries.
All international shipping rates are charged in AUD and will be displayed at checkout.
New Zealand
International Shipping — New Zealand
$16.95
Estimated delivery: 4–7 business days
Singapore
International Standard — Singapore
$19.95
Estimated delivery: 4–7 business days
United States & Canada
International Shipping — USA & Canada
$19.95
Estimated delivery: 5–9 business days
United Kingdom
International Shipping — UK
$24.95
Estimated delivery: 4–7 business days
South Africa
International Shipping — South Africa
$29.95
Estimated delivery: 8–12 business days
Delivery Timeframes
Delivery timeframes are estimates only and begin once your order has been dispatched.
Delays may occasionally occur due to postal carrier issues, customs processing, peak periods, public holidays, or circumstances outside our control.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges once the parcel reaches the destination country.
These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
Pamper Me by Priscilla is not responsible for delays caused by customs processing.
Order Tracking
Tracking details will be provided once your order has been shipped, where available.
Incorrect Shipping Details
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders sent to incorrect addresses entered by the customer. If you notice an error in your shipping details, please contact us as soon as possible.
Lost or Delayed Parcels
Once your parcel has been shipped, delivery is handled by the postal carrier.
If your parcel is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first.
You are also welcome to contact us at support@pampermebypriscilla.com.au, and we will do our best to assist.
Contact Us
If you have any shipping questions, please contact us at: